1 Introduction
This Privacy Policy explains how Merchind Offara Pvt Ltd, operating under the brand name Merchind, collects, uses, stores, and protects personal information when users visit our website, contact us, request a strategy call, submit an inquiry, or use our digital marketing and web design services.
By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.
2 Business Information
3 Information We Collect
We may collect the following information:
- Name and business name
- Phone number and email address
- Location and website URL
- Business category and marketing requirements
- Information submitted through forms, WhatsApp, email, calls, or website inquiry pages
- Basic website usage data such as browser type, device type, pages visited, and traffic source
We collect only the information required to respond to inquiries, provide services, improve our website, and communicate with customers.
4 How We Use Your Information
We may use your information for the following purposes:
- To contact you regarding your inquiry
- To schedule a free strategy call
- To understand your business requirements
- To provide digital marketing, SEO, web design, ecommerce marketing, and related services
- To send proposals, quotations, invoices, reports, and service updates
- To improve our website and marketing communication
- To run remarketing or analytics activities, where applicable
- To comply with legal, tax, accounting, and business obligations
We do not sell your personal information to third parties.
5 Use of Cookies and Tracking Tools
Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, user behavior, and marketing performance.
These tools may collect non-sensitive technical information such as:
- Device type and browser type
- Pages visited and time spent on the website
- Traffic source
- Conversion actions such as form submissions or call button clicks
Users can control or disable cookies through their browser settings.
6 Sharing of Information
We may share limited information with trusted third-party service providers only when required for business operations, such as:
- Website hosting providers
- Email service providers
- Analytics tools
- Advertising platforms such as Meta or Google
- Payment or invoicing tools
- Professional consultants, auditors, or legal advisors, if required
We share only the minimum information necessary for the intended purpose.
7 Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no online platform, website, or digital communication method can be guaranteed to be 100% secure. Users are advised to share information carefully.
8 Data Retention
We retain personal information only as long as necessary for business, service, legal, accounting, or reporting purposes.
Inquiry data may be retained for follow-up and customer relationship management unless the user requests deletion, subject to applicable legal or business requirements.
9 User Rights
Depending on applicable law, users may request:
- Access to their personal information
- Correction of inaccurate information
- Withdrawal of consent for future communication
- Deletion of personal information, where legally permitted
- Opt-out from marketing communication
10 Third-Party Links
Our website may contain links to third-party websites, platforms, or tools such as WhatsApp, Google Maps, Meta, Google, or client websites.
We are not responsible for the privacy practices, content, or policies of third-party websites. Users should review their respective privacy policies.
11 Children's Privacy
Our services are intended for businesses and individuals above 18 years of age. We do not knowingly collect personal information from children.
12 Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
13 Contact Us
For privacy-related questions or requests, contact: